Privacy Policy

Introduction

Nicole Hanson Group ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

Information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request services
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics data
• Cookies and similar tracking technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

How We Use Your Information

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about inquiries, appointments, and service-related updates
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support communications, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws

Opt-Out Instructions

• You may cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will relate directly to the services you have requested
• We do not send promotional SMS content without specific consent

Help & Support

• Reply "HELP" for assistance
• Or contact us at nicole@nicolehansongroup.com
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors and service providers solely to support business operations (such as customer service platforms and SMS delivery providers).

All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties outside of required SMS delivery providers.

We implement strict data protection measures to safeguard SMS opt-in information and consent records.

Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information in the following circumstances:

Service Providers

• Third-party vendors who assist in operations (e.g., payment processors, appointment scheduling platforms)
• SMS aggregators and providers solely for delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• If required by law or legal process
• To protect our legal rights or respond to valid law enforcement requests

Business Transfers

• In the event of a merger, acquisition, or sale of assets
• Your data will remain protected under the terms of this Privacy Policy

All the above categories exclude text messaging originator opt-in data and consent, except for necessary SMS delivery providers.

Data Security

We use cookies and similar technologies to:

• Analyze website traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may manage cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.

Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information about how your data is processed
• Withdraw consent for future communications at any time
• Lodge a complaint with an appropriate supervisory authority if applicable

To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. This Privacy Policy applies only to information collected by Nicole Hanson Group.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website and will include the effective date. For significant changes, we may notify you by email or through a notice on our website.